ZD22's Privacy Policy — Your data is safe with us

1 What Data We Collect

Zd22 collects two types of information from you — what you provide directly, and what is generated automatically while you use the platform. Here's a breakdown:

What you provide directly:

• At registration: full name, date of birth, email address, mobile number
• For identity verification (KYC): a copy of your national ID, passport, or driving licence
• At payment: mobile banking number (bKash, Nagad, Rocket) or crypto wallet address
• What you say or type when contacting our support team
• Your preferences and language settings in your profile

Automatically Collected Data:

• IP address and approximate geographic location
• Details of the device used (model, operating system, browser)
• Which games you played, how long you played, and your gaming patterns
• Session logs and platform navigation history
• Data obtained from cookies and similar tracking technologies

2 How Your Information Is Used

We use the information we collect from you for the following purposes. Each purpose is clearly stated so there is no ambiguity:

Your consent is obtained for marketing communications. You can unsubscribe from marketing emails or SMS at any time through your account settings.

3 Data Sharing Policy

Zd22 never sells your personal data to third parties. However, in certain situations, data may need to be shared in order to deliver our services:

• Payment Provider: Limited data is shared to process transactions with bKash, Nagad, and Rocket.
• Game Software Provider: Only the minimum data necessary to run games properly is provided.
• Regulatory Authority: Providing information as required by our licensing authority is a legal obligation.
• Law Enforcement: Data may be disclosed under court order or valid legal process.
• Technology Infrastructure: Cloud servers and cybersecurity providers host the data, but they are bound by strict confidentiality agreements.

If zd22 undergoes corporate changes — such as a merger or acquisition — your data may transfer to the new entity. You will be notified in advance, and this Privacy Policy will continue to apply.

4 Cookies & Tracking Technology

Zd22 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help make your experience smoother and more personalized.

Types of cookies we use:

• Essential Cookies: Login sessions and security tokens are essential for the site to function.
• Analytics Cookies: Helps us understand which pages you spend time on and which games you view most.
• Preference Cookies: Remembers your language, theme, and other preferences.
• Marketing Cookies: Used to show relevant ads. You have the option to turn this off.

5 Data Retention Period

Zd22 does not store your data indefinitely. Specific retention periods are set based on the type of information:

• Account & Identity Information: Up to 5 years after account closure — required by legal obligations.
• Financial Transaction Records: A minimum of 7 years, as required for tax and regulatory purposes.
• Gaming History: For the duration of account activity and 2 years after closure.
• Support Conversations: Up to 3 years from the date of last contact.
• Marketing Preferences: Until consent is withdrawn.
• Technical Logs: Up to 12 months.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

6 Your Rights

As a zd22 user, you have several important rights over your own data. We respect all of them fully:

7 Protection of Minors' Data

Zd22's services are intended for users aged 18 and above only. We do not knowingly collect personal data from minors. Age verification is mandatory at registration.

• Date of birth is verified at registration, and anyone under 18 is refused.
• If we inadvertently collect data from a minor and become aware of it, that data will be deleted immediately.
• If parents suspect their child is using this platform, please contact our support team immediately.

8 Security Measures

Zd22 uses industry-leading security technology to protect your data. Our security framework is built across multiple layers:

• TLS 1.3 Encryption: All communication between your browser and our servers is encrypted.
• AES-256 Storage Encryption: All sensitive data stored in the database is encrypted.
• Two-Factor Authentication (2FA): Enable 2FA for an extra layer of security on your account.
• 24/7 Monitoring: 24/7 automated monitoring to detect unusual activity.
• Penetration Testing: Third-party experts audit our systems twice a year.
• Staff Training: All our staff receive regular data protection training.

9 Changes to the Privacy Policy

This Privacy Policy may be updated from time to time due to business needs, legal changes, or new technology. When changes are made, we will take the following steps:

• Updated versions will be published on this page, and the "Last Updated" date at the top will reflect the change.
• For major changes, advance notice will be sent to your registered email.
• Re-consent will be obtained at login for any significant changes.
• Previous versions will be kept in an archive for your reference.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

10 Contact & Complaints

For any questions, concerns, or complaints about our Privacy Policy, please contact us. Our data protection team is always ready to resolve any issues you may have.

• Email: [email protected]
• Live Chat: Support button at the bottom-right corner of the site
• Response Time: Typically within 24 hours; up to 30 days for complex matters

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority or Data Protection Commission.